FREQUENTLY ASKED QUESTIONS
Have Questions? We Have Answers
Check out our FAQs to get answers to some of the most commonly asked questions
regarding virtual assistance services.
If you need have additional questions or need more information,
don't hesitate to contact us directly.
S What is a virtual assistant?
A virtual assistant (VA) is an independent entrepreneur who provides a wide range of services in administrative, creative, and technical areas for multiple clients across various industries. These services are typically offered remotely from a home office on a contractual basis. VAs communicate with clients through various channels such as email, phone, fax, text message, or instant messaging and deliver finished products electronically or via mail.
S How can a virtual assistant be of assistance to me?
Virtually anything you can think of! A virtual assistant can handle a wide range of tasks to streamline your workload and free up your time. They can assist with administrative tasks such as calendar and email management, handling correspondences, data entry, billing and invoice preparation, accounts payable, conducting research, and event planning. Additionally, they can provide personal assistant services like organizing spaces, managing bills, scheduling appointments, running errands, house sitting, planning parties and events, and handling various aspects of shopping. They also offer expertise in resume writing and travel planning, among other services. Essentially, a virtual assistant can support you in virtually any task you can think of, allowing you to focus on what matters most to you.
S What type of businesses does Sutton Virtual Solutions (SVS) work with?
Sutton Virtual Solutions collaborates with a diverse range of businesses, entrepreneurs, non-profit organizations, and individuals seeking to optimize their productivity and efficiency. Whether you're a corporation, small business owner, a busy professional, or an individual seeking support, SVS is dedicated to providing tailored solutions to meet your unique needs and objectives.
S How does the "Virtual" process work?
Communication between you and your virtual assistant is key. The process begins with a discussion to determine your needs and preferred communication methods. Throughout the project, whether it is ongoing virtual assistance, personal tasks, travel planning, event services, or resume writing, you'll receive regular updates. Upon completion, you'll receive a draft for approval or confirmation that the provided service aligns with your requirements.
S How do I choose a Virtual Assistant?
Start by identifying your specific needs and the services you require. Consider how many hours of assistance you will need per day, week, or month. Once you have a clear picture of your requirements, we invite you to explore Sutton Virtual Solutions. We offer a wide range of services tailored to meet your unique needs, with flexible options to fit your schedule and budget. While online research and resources like Virtual Assistant Networking Association (VANA) can help you find potential candidates, we encourage you to consider Sutton Virtual Solutions first. Our proven track record of excellence, attention to detail, and personalized service make us the ideal partner for your virtual assistance needs. To ensure we're the right fit, we are happy to schedule a phone consultation and even start with a small project, so you can experience firsthand the quality and dedication we bring to every task.
S Do I need to sign a contract?
Yes, we require clients to sign a contract to ensure mutual protection and clarity of expectations, except for resume writing services where agreements are discussed on a case-by-case basis.
S How do you ensure my information remains confidential?
We prioritize confidentiality and are committed to safeguarding your proprietary information. In addition to including language in our contract, we are more than willing to sign a confidentiality/non-disclosure agreement upon request to provide added assurance.
S What are the fee structures or pricing options?
We offer hourly, per project, and monthly retainer options. Pricing depends on the project scope or estimated hours. Contact us for a customized quote.
S How much do Virtual Assistant services cost?
Virtual assistant services typically range from $25 to $75 per hour or more, based on the assistant's experience, service offerings, and project scale. Factors such as task complexity, deadlines, and specialized skills may also impact pricing. To ensure transparency, we advocate for open discussions to customize a pricing plan that suits your needs and budget. Additionally, some virtual assistants offer package deals or monthly retainer agreements for ongoing support, potentially providing cost savings compared to hourly rates.
S What are your terms of agreement?
Our terms of agreement vary based on the service option you choose. For hourly and per project arrangements, payment is due upon completion and receipt of the invoice. However, for monthly retainers, we require a signed contract, and fees are billed in advance. Please note that retainers are non-refundable.
S What forms of payment does Sutton Virtual Solutions accept?
Sutton Virtual Solutions offers multiple payment options for your convenience. We accept payments through MasterCard, Visa, Google Pay, Apple Pay and PayPal. Additionally, we can accommodate other payment methods such as CashApp, providing you with added flexibility and convenience.